Repeat Customers- The Secret to Exodus Success

There is a reason we receive glowing recommendations from our customers over and over again. Not only do we care more about the little things during your move but we work harder to ensure that everything goes smoothly. Nobody likes moving. Regardless of the reason for the relocation, it is almost always a stress ridden process. But at Exodus, we take great pride in being the ones you can depend on from start to finish.

Complete Estimates

When we send someone to your home to do an estimate, we send a trained professional. A person with the right amount of experience knows what to look for, the right questions to ask and the kinds of things that should be considered. Every move is different which is why we focus on customized quotes that are comprehensive, personal and surprise free.

Teamwork & Positive Attitude

In the moving industry, it is common for large companies to outsource labor. This can help them to manage costs but can have an extremely negative effect on quality. Because our employees are on staff, we know them well. This creates accountability that is virtually unequalled in other moving and storage companies. They are trained by us and they know how to work together. We operate our business as a family and in turn our employees work together to make your move easier. We support them so that they can support you. And because we provide a happy place to work we find that the positive attitude spreads.

Work Ethic

Our hiring process is rigorous. We consider the background and future goals of every employee we select to represent us. Often, we hire ex-military because of their capacity for hard work. But as a general rule, we maintain extremely high standards when it comes to finding people that share our belief that hard work is a) important and b) should be rewarded. We believe in reciprocity and we employ those who think that any job worth doing should be done right.

The following is an excerpt from one of our latest “How Did We Do” Surveys:

Date of Move: May 23rd, 2011

Moving Crew: Javier, Donny & Richard

Client Name: Debbie

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

We were very impressed with their attitude, very hardworking and great teamwork…Excellent Company!!!

 

Would you recommend to others? YES May we use you as a reference? YES

Happy Clients are Our Reason

A few days ago, we received a comment card from one of our valued customers. And while this is not unique as we are in a constant state of collecting feedback in order to improve our business overall, we are always interested to see what comes back. Every day, with every customer we strive to do our best. We pay attention to every detail of the planning and execution of their move and we provide safe and secure storage for the extra things they can’t take along.

At Exodus, we are consistently involved in improving our community and in taking care of our employees. These values combined with our unmatched work ethic and core value of integrity make us an industry leader when it comes to Colorado moving and storage and beyond. During this often hectic and somewhat vulnerable time in our clients’ lives, we are passionate about relieving the stress. And because of this commitment, we want to know how they found each part of our service.

Estimator: We send a moving expert to your home or office to do a comprehensive accounting of what, how and where everything needs to be moved. With so much experience in the field and with honesty as our guiding professional policy, we don’t not under quote and we are careful to ask the right questions to make sure that there are no surprises.

Office Staff: Scheduling a move and filling out the corresponding paperwork can be a hassle if you don’t have the right team on your side. At Exodus, our administrative employees are detailed, helpful and proactive.

Overall Cost/Value: The old adage, “You get what you pay for,” is sometimes true. But we don’t believe that is any reason to gouge people. We consistently offer excellent service at fair prices.

Moving Crew: In our customer surveys we inquire about three main areas with reference to our moving crew. We ask if they are friendly/pleasant, about their work ethic/efficiency and for our customers overall impression of the crew itself.  We realize that your things, whether in your home or business are valuable to you. For this reason and others we never outsource movers but rather send full-fledged employees to complete your move. We train them to work excellently, to work hard and to show you the kindness and respect that you deserve as one of our customers.

The following is an excerpt from one of our latest “How Did We Do” Surveys:

Date of Move: Mar 22nd 2011

Moving Crew: Javier and Carlos

Client Name: Mrs Spanger

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

Everyone I dealt with for this move was helpful, responsive and polite. Everything arrived in great shape. Thanks!!

Would you recommend to others? YES May we use you as a reference? YES

Saving You Money in Moving Quotes

Our clients are real people, with real lives,real moving and storage needs and real budgets. At the end of the day, complete satisfaction is our number one goal. For this reason, we offer customized service during every step of the process. It allows the members of our family to be in contact and happily serve the members of yours.

Often, we have occasion to personally visit people’s homes in order to create comprehensive moving estimates. We take their inquiry and their trust very seriously and are careful to show both care and gratitude for their business. Because we intimately understand the built in hassle of moving, at Exodus we strive to go that extra mile to save our customers both hassle and unnecessary charges. The following is an actual email sent from Joel, our Chief Operations officer after he had completed a moving quote for one of our most recent residential customers. It’s just another example of our commitment to personalized communication with every client.

From: Joel Coen

Sent: Wednesday, February 16, 2011

Subject: Your move to Vancouver

Bob and Clarissa,

I want to thank you for allowing me into your home today. Apparently, I liked
it so much I had to accidentally leave my keys behind just to come back and say hi!

Attached you will find my estimate of charges for what it would cost
to move you to Vancouver, WA.  The estimate includes the long carry that
would be required to move your items to the semi that would be parked near
the top of your drive way.  This was far cheaper than the shuttle charge
that would have originally accompanied your move.  The long carry will be far more
efficient as well.  I have put a “not to exceed” clause on the contract
where if the weight is lower, you pay less, but if the weight is more, you
would not have to pay any more.  Lastly, you have stated that you are
flexible in your time frame for delivery (up to a week) which will result in
a 5% discount if you decide to move forward with us.

It was my sincere pleasure to meet you both today and I look forward
to any questions that you may have about your move.  Please feel free to
contact me at any time with ANY question that you may have.  I am here to
serve you.

Thanks again for the opportunity to be your mover.
Sincerely,
Joel Coen
Exodus Moving and Storage of Denver
Chief Operations Officer

Valuing Feedback

After every move Exodus Moving & Storage completes, we will request your input about your moving experience with us. Continuous improvement is the hallmark of our success as a company and we are always anxious to get your feedback on how well we did our moving job.

Competitive and Accurate Estimates

The Cost of relocation is either based on weight or number of men and trucks needed as well as distance traveling. At no charge to you, one of our experienced and courteous Move Coordinators will review their move in great detail and provide you with an accurate move quote. Our Move Coordinator will also confirm requested pick-up and delivery dates.

Call Today

Have more questions about our employee relocation service?

We are happy to help! Please feel free to reach out.

Fort Collins

120 NE. Frontage Rd Ste. D
Fort Collins, CO 80524
M-F 8:00am-5:00pm
Sat 8:00am-12:00pm

Littleton

6229 S. Santa Fe Dr
Littleton, CO 80120
M-F 8:00am-5:00pm
Sat 8:00am-12:00pm