Posts Tagged ‘customer care’

Repeat Customers- The Secret to Exodus Success

There is a reason we receive glowing recommendations from our customers over and over again. Not only do we care more about the little things during your move but we work harder to ensure that everything goes smoothly. Nobody likes moving. Regardless of the reason for the relocation, it is almost always a stress ridden process. But at Exodus, we take great pride in being the ones you can depend on from start to finish.

Complete Estimates

When we send someone to your home to do an estimate, we send a trained professional. A person with the right amount of experience knows what to look for, the right questions to ask and the kinds of things that should be considered. Every move is different which is why we focus on customized quotes that are comprehensive, personal and surprise free.

Teamwork & Positive Attitude

In the moving industry, it is common for large companies to outsource labor. This can help them to manage costs but can have an extremely negative effect on quality. Because our employees are on staff, we know them well. This creates accountability that is virtually unequalled in other moving and storage companies. They are trained by us and they know how to work together. We operate our business as a family and in turn our employees work together to make your move easier. We support them so that they can support you. And because we provide a happy place to work we find that the positive attitude spreads.

Work Ethic

Our hiring process is rigorous. We consider the background and future goals of every employee we select to represent us. Often, we hire ex-military because of their capacity for hard work. But as a general rule, we maintain extremely high standards when it comes to finding people that share our belief that hard work is a) important and b) should be rewarded. We believe in reciprocity and we employ those who think that any job worth doing should be done right.

The following is an excerpt from one of our latest “How Did We Do” Surveys:

Date of Move: May 23rd, 2011

Moving Crew: Javier, Donny & Richard

Client Name: Debbie

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

We were very impressed with their attitude, very hardworking and great teamwork…Excellent Company!!!

 

Would you recommend to others? YES May we use you as a reference? YES

Some Things To Look For

How do you know if the mover you hire is using professional move teams?

1. ASK! Are all of your move crew employees of your company? Are they on your payroll?

Unlike other movers who will bring on temporary contract labor, we put workers on our payroll. We know exactly who we have on our team and what their character is.

2. Have the movers been through training programs?

Once hired, our staff receives extensive technical and customer care training as well as a personal orientation by our  CEO, Kris Boesch.

3. What screening process is used for hiring?

Here at Exodus, each employee undergoes a background check, drug testing, an in-depth interview and a reference check.

4. Is the company properly licensed?

We’re nationally certified. We’ve been recognized as a great mover by national organizations, like AMSA, the American Moving & Storage Association, which sets the standard for qualified movers. We’re one of two Colorado moving companies, and just 100 nationally, to be an AMSA “Certified Mover.”

5.  Is the company an accredited Better Business Bureau member?

We’re also approved by the Mountain States Better Business Bureau and are registered with the Department of Transportation. The DOT sees that we’re adequately insured and that we regularly meet transportation safety requirements. Plus we meet the exacting standards of the Public Utilities Commission (PUC). In other words, you needn’t take our word for it: we’re certifiably trustworthy.

We think, actually, we know that we have one of the best moving teams in Colorado. Fort Collins, Longmont, Loveland, Greeley, Windsor …our employees come from all around the Northern Colorado area and care about the neighbors they are moving in and out. Meet the Exodus Moving staff, whose aim is to make your move worry-free!

Valuing Feedback

After every move Exodus Moving & Storage completes, we will request your input about your moving experience with us. Continuous improvement is the hallmark of our success as a company and we are always anxious to get your feedback on how well we did our moving job.

Competitive and Accurate Estimates

The Cost of relocation is either based on weight or number of men and trucks needed as well as distance traveling. At no charge to you, one of our experienced and courteous Move Coordinators will review their move in great detail and provide you with an accurate move quote. Our Move Coordinator will also confirm requested pick-up and delivery dates.

Call Today

Have more questions about our employee relocation service?

We are happy to help! Please feel free to reach out.

Fort Collins

120 NE. Frontage Rd Ste. D
Fort Collins, CO 80524
M-F 8:00am-5:00pm
Sat 8:00am-12:00pm

Littleton

6229 S. Santa Fe Dr
Littleton, CO 80120
M-F 8:00am-5:00pm
Sat 8:00am-12:00pm