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Appliance Service – preparation of major electrical appliances to make them safe for shipment

Bill of Lading – the receipt for your goods and the contract for their transportation. It is your responsibility to understand the bill of lading before you sign it. If you do not agree with something on the bill of lading, do not sign it until you are satisfied that it is correct. The bill of lading is an important document. Don’t lose or misplace your copy.

Certified Scale: any scale designed for weighing motor vehicles, including trailers or semitrailers not attached to a tractor, and certified by an authorized scale inspector and licensing authority. A certified scale may also be a platform or warehouse type scale that is properly inspected and certified.

Door-to-Door Service: services provided from the point of origin to the destination residence. Door-to-door service doesn’t cover accessorial services and their corresponding fees.

Home buyout: A relocation perk. A company that is relocating an employee or hiring a new employee agrees to buy the employee’s current home to facilitate the employee’s relocation.

Intrastate: A move within a state, but generally outside the 30-mile limit that defines a local move.

Estimate, Non-binding: this is the carrier’s approximation of the cost, based on the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the mover. The final charges will be based upon the actual weight of your shipment, the services provided and the tariff provisions in effect.

Interstate: A move that crosses state lines.

Local Move: a move within the boundaries of the state, which does not exceed a distance of 100 miles (160 kilometers). The cost of this type of move is determined by the hour.

Permanent Storage: the option given to customers who plan to store their goods for an indefinite period of time. Permanent storage automatically begins once the storage-in-transit period has expired. Once a customer’s goods go into permanent storage, he/she must adhere to the rules and regulations of the warehouse in which they are stored.