Depending on the move, the specifics and details can get confusing. That’s why we created Terminology Tuesdays where each week we will go over five moving terms that will help you have a better understanding of your moving process. Be sure to check out our archives, we’ll be doing this each week. Enjoy!
Agent – an affiliated moving company authorized to act on behalf of the van line. The agent may handle the booking, origin, hauling and/or destination services.
Booking Agent – accepts the order for the customer’s move and registers it with the van line. The booking agent may or may not be the origin or destination agent.
Origin agent – the agent designated in the origin area to be available for preliminary readying of the shipment before movement and/or to provide information regarding the customer’s move.
Cash on Delivery (COD) – shipments where the customer pays the moving charges at the time of delivery. For COD shipments, payment is required in cash or by traveler’s check, money order or cashier’s check. If a credit card is used, it must be arranged with the booking agent because authorization is required prior to loading. In most cases, personal checks are not accepted.