Depending on the move, the specifics and details can get confusing. That’s why we created Terminology Tuesdays where each week we will go over five moving terms that will help you have a better understanding of your moving process. Be sure to check out our archives, we’ll be doing this each week. Enjoy!
Carrier – the moving company providing interstate transportation of household goods under whose Department of Transportation registration the shipment is moved.
Diversion – when a customer changes the destination of their shipment after it is en route, transportation charges shall be calculated from the point of origin, to the point at which the carrier is able to effect the diversion, plus the transportation charge from the diversion point to the new destination point.
Order Number – used to identify the customer’s shipment and appears on the upper right corner of the Order for Service and the Bill of Lading. This number should be used whenever the carrier is contacted.
Overflow – when articles to be shipped are left behind due to insufficient space on the primary van. An additional van(s) is then utilized for transportation and delivery.
Survey – performed by an agent to examine the customer’s belongings in order to develop an estimate of move charges.
Van Operator – oversees the loading, hauling and unloading of your possessions.