In a continuing effort to empower our customers to make informed decisions when it comes to moving, we would like to continue our highlight on industry terminology. As we mentioned before, the business of relocation has developed a vocabulary all of its own over time. Without understanding what these words mean it can become increasingly difficult to navigate not only the search for your preferred mover but the contractual process. The following are some of the key terms used to describe the kinds of charges that you may encounter.
An Accessorial Charge is an extra, additional, special or supplemental charge. These charges are associated with services offered by moving companies such as packing or unpacking but can also include Flight Charges and Pickup and Delivery Charges. In general, these are fees associated with extra services that you request. But it is important to pay attention to Accessorial Charges that can become included based on the nature and scope of your move. Paying close attention to the terms in your contract can help you to avoid hidden fees.
LINE HAUL vs. FLIGHT CHARGE
As mentioned in one of our Terminology Tuesday posts, a Line Haul Charge is a term used to describe basic charges for long distance moves calculated by mileage and weight of total shipment. But a Flight Charge is generally calculated in addition to this figure. Flight Charges are additional fees associated with a moving crew relocating your items up and down flights of stairs as this creates a need for extra time and effort on the part of the team. These fees can be avoided if there is an elevator available to the crew that is large enough to transport your belongings.
PICKUP AND DELIVERY CHARGES
Many people may take for granted that they understand what movers mean by Pick up and Delivery Charges. But most often you will find this defined as “Separate transportation charges applicable for transporting your shipment between the storage-in-transit warehouse and your residence.” This cost is generally only a factor if you will be needing to use storage in between moving from one place to another. It is a good idea to read the fine print when it comes to not only a moving companies taking your items to storage and storing them, but also, how much it will cost to move them on to their final and eventual destination.
Not only are we expert movers but we can also assist you during your house remodeling projects. Because we pay close attention to the details of your move and are eager to help you every step of the way, we are also able to assist when it comes to moving things in your home to make room for reorganization and construction. Our capabilities are endless when it comes to the situations that are often forgotten like: “how will we get that oversized pool table out of the basement?” Doing a premier job is our goal and we know we are achieving it when we receive notes like these:
Hi all !
Just wanted you to see how great the Exodus guys are. Here they are taking apart our pool table (in our ugly unfinished basement – which is now beautiful by the way). Also, there are pics of how they protected our house when they moved the things up out of the basement to get it ready for remodeling. Honestly we were so very impressed!
The contents of your home are a combination of two types of items; things you can put a price on and things you cannot. And while it may be easy enough to have an antique expert tell you that your 18th century Baroque chaise is valued at $8,000, who could put a sentimental value on that odd desk lamp given to you by your college roommate for graduation? The reality is you can’t usually put a dollar figure on the things that matter most.
Valuation is the determination of the economic value of an asset. This concept is thrown around heavily when it comes to selecting a mover. Though there are many different kinds of insurances, from limited to full, at Exodus, we believe this to be the wrong focus.
Like most moving companies, we offer these options. We want to give you the chance to purchase additional coverage to increase your level of comfort. And while it’s great to have insurance, wouldn’t it be that much better to have your stuff arriving on time in one piece? In an effort to provide a more complete kind of peace of mind, we work a little harder to minimize your need for these insurances. By taking pride in what we do, we have been able to maintain a damage ratio that is less than a quarter of the industry average. This means that our measure of income to damage claims is significantly lower than most other moving companies. So while you can put a dollar value on your things, by selecting a company that cares, you can put real value on what is most important to you.
When it comes time to make your international move, there are many things to consider. Among them is how to transport the things you need with you and store the things you don’t. Exodus offers a myriad of options to suit both great and small needs and requests. In addition to facilitating local household and commercial storage, we are also trained to expertly assist in every aspect of your long distance move. We provide shipping supplies including overseas containers (20’ x 8.5’) and semi-trailers (48 feet long) for larger international moves. We also maintain a warehouse with both regular and climate controlled facilities utilizing 24 hour security and surveillance to ensure the safety of those things left behind.
Unfortunately, no one likes moving. It takes time, energy and effort. It requires the global thinking skills to plan logistics as well as the detailed thinking to ensure that nothing is left behind. One of the most important and often challenging issues when planning your move is selecting a moving company you can trust. Allowing a company to transport your personal and or professional items is no small decision. For this reason we feel it is important to ask questions and do your research. While there are a myriad of factors to consider the following is a list of 5 things to do before selecting your mover.
Find a mover who can handle your kind of move. If you are doing a complex cross country move, don’t select a small company who is not interstate licensed and properly equipped. On the flip side, if you are moving across town, it is better to select a company with local sensibilities to avoid feeling like a number.
Check their paperwork. Verifying that your mover is licensed and regulated will help you to avoid confusion and settle any potential disputes. It is also always positive to take a look at the companies record with the Better Business Bureau.
Get a detailed estimate. Some companies consistently provide “low ball” or cheap estimates in order to bait and switch their clients. Often these nonbinding estimates can forget to include things like packing fees and materials, appliances preparation, and furniture disassembly. Getting a comprehensive and complete estimate is the key to avoiding hidden fees.
Find out their damage ratio. This is the number of damage claims over a given period as compared to a company’s income. The lower ratio, the more careful a company will be with your stuff.
Ask about staff turnover. Solid companies not only keep their customers happy but they are generally nice places to work. If the company has a high employee turnover, there is less of a chance that over the course of planning a move you will be able to build a relationship with someone who can help you from start to finish.
Local move costs are based on an hourly rate, depending on how many men and trucks are needed. That is why it is very important to be organized during your move in order to avoid additional time and corresponding costs. At Exodus, our professional moving services are designed with efficiency in mind. It is our goal to get you moved as quickly and safely as possible.
Check out the first of our new video tutorial series answerign your most commonly asked questions about moving!
Moving Tip #1 Be Prepared!
Tell us about the location where we will deliver your goods. The more information we have the better. Is there truck access close to an entrance? Is the delivery point on a street where parking is often difficult or prohibited? The more we know about where we are taking your valuable things, the more prepared and professional we can be as a team.
Plasma and LCD TV’s are extremely sensitive! Because these types of television screens can be so easy to damage, manufacturers generally make sure that their packaging can stand up to somewhat specific transport needs. We recommend transporting them in the original box, or if it’s no longer available, these items should always be crated and moved with the screen facing the right direction.
Moving doesn’t have to be stressful or painful… use a professional! A professional mover can make all the difference when it comes time for your move. With 75 years of combined experience and expertise, at Exodus, we know all the pitfalls that can come with relocating and are fully committed to helping make your move as smooth as possible.