This week we have been highlighting our latest national recognition for employee satisfaction as a Choose People certified Company. You will find their logo proudly placed next to our other affiliations including the Better Business Bureau. We have seen the value of treating our employees like family since the very beginning and are happy to make our offices a family friendly place where our staff can bring their children and can easily organize both family vacations and work with us to provide time when unexpected events come up. These are just a few of the ways that our management seeks to create a comfortable environment of trust and a feeling of safety within our ranks.
But the main benefit that Exodus receives from our happy employees is their impact with both our customers and our community. The simple truth is that goodwill spreads and happiness and fulfillment generally multiplies itself. We know that taking fantastic care of our staff is a major focus for us every day. And when we receive so many positive customer reviews on a regular basis, it continually confirms that our priorities are in the right place and that the good we represent and uphold is being experienced by those we serve in the field during what is often a very stressful time in their lives. We are proud to deliver peace of mind by way of excellent service through our amazing employees.
The following is an excerpt from one of our latest “How Did We Do” Surveys:
Date of Move: Feb 19th 2011
Moving Crew: Wayne and Jimmy
Client Name: Cheryl
On a scale of 1-10 how would you rate the following?
Office Staff 10
Overall Cost/Value 10
Work Ethic Efficient 10
Overall Impression 10
Please Write any Comments or Suggestions:
The guys were aware of the need to hurry because of my budget and did a fantastic job!
Would you recommend to others? YES
May we use you as a reference? YES
A Note from a Happy Client
On behalf of the entire board of the Global Village Museum, I would like to thank you for your good service and generosity during our move to a new location on West Mountain. Wayne and Joe were great!
Global Village Museum
Executive Board Secretary
People are of paramount importance to the success of our company. And at Exodus we believe that good management and happy employees are the keys to operational success. Because we treat employees well, they are happier in the office and in the field. And because we only worked with hired employees instead of outsourced “hired guns”, the accountability and communication is secure. It’s a chicken or the egg concept: do our employees take pride in what they do because we take pride in them or do we take pride in them because they take pride in what they do? Regardless of the order, the outcome is evidenced by delighted customers just like Marge and Joe:
Feb 28th, 2011
1730 E Prospect Road
Fort Collins, CO 80525
Re: Our recent move from Fort Collins, CO to New Bern, NC
To Whom it May Concern:
We would like to thank Frank for the highly professional service he gave us when delivering our household goods to New Bern on Feb 18th. Frank worked tirelessly and carefully supervised the work of the others until the job was done.
Frank is a very dedicated employee and should be commended for his hard work, kindness and for going above and beyond. Please share the attached copy of this letter with him.
We would also like to thank Jason, Account Manager, and Sergio moving Scheduler for their assistance as well as the team who packed dishes for us on Feb 7th and removing everything on the 8th in very inclement weather conditions.
Thank you for the wonderful dishpack boxes you provided as well. In our opinion, Exodus does an excellent job at what they do and we are very satisfied. We are recommending you to the folks that bought our home as well.
All of you helped to make a very stressful experience easier and we thank you.
Marge & Joe
Our clients are real people, with real lives,real moving and storage needs and real budgets. At the end of the day, complete satisfaction is our number one goal. For this reason, we offer customized service during every step of the process. It allows the members of our family to be in contact and happily serve the members of yours.
Often, we have occasion to personally visit people’s homes in order to create comprehensive moving estimates. We take their inquiry and their trust very seriously and are careful to show both care and gratitude for their business. Because we intimately understand the built in hassle of moving, at Exodus we strive to go that extra mile to save our customers both hassle and unnecessary charges. The following is an actual email sent from Joel, our Chief Operations officer after he had completed a moving quote for one of our most recent residential customers. It’s just another example of our commitment to personalized communication with every client.
From: Joel Coen
Sent: Wednesday, February 16, 2011
Subject: Your move to Vancouver
Bob and Clarissa,
I want to thank you for allowing me into your home today. Apparently, I liked
it so much I had to accidentally leave my keys behind just to come back and say hi!
Attached you will find my estimate of charges for what it would cost
to move you to Vancouver, WA. The estimate includes the long carry that
would be required to move your items to the semi that would be parked near
the top of your drive way. This was far cheaper than the shuttle charge
that would have originally accompanied your move. The long carry will be far more
efficient as well. I have put a “not to exceed” clause on the contract
where if the weight is lower, you pay less, but if the weight is more, you
would not have to pay any more. Lastly, you have stated that you are
flexible in your time frame for delivery (up to a week) which will result in
a 5% discount if you decide to move forward with us.
It was my sincere pleasure to meet you both today and I look forward
to any questions that you may have about your move. Please feel free to
contact me at any time with ANY question that you may have. I am here to
Thanks again for the opportunity to be your mover.
Exodus Moving and Storage of Denver
Chief Operations Officer
At Exodus Moving and Storage we always put our best foot forward. From the very start of our relationship with our customers we are committed to exemplary communication. Studies show that moving can be one of the single most stressful events of your life. Once the decision is made the countdown begins. The details, logistics and emotions come in. And before you know it, the day arrives for your actual relocation.
But we believe that if you choose the right people to have on your side it can make all the difference in your moving experience and even in your life. We take care to complete totally comprehensive quotes for your move every time. Our highly trained staff asks the right questions and is totally happy to come to your home to survey everything you want to move and give you a detailed quote, in plain language that you can actually understand. The following is an outline of the basic process that we go through in order to get your move off on the right foot.
We Show Up
There is a big difference between getting a ballpark figure based on a customer’s description of their move over the phone and giving a firm quote. Any company that gives a firm quote without actually surveying exactly what you need moved is not a reliable option as a professional mover. According to the Federal Motor Carrier Safety Administration, all reputable movers should furnish written estimates only after looking at your belongings or goods to be moved. At Exodus, it’s our pleasure to come out and get to know you and your move before we move you.
One of the most important things when doing any job in an efficient manor is accountability. At Exodus, even though we are a growing company with extensive professional moving and storage capabilities, we work to maintain our individualized sense of service. To this end, each and every move that we do is assigned its own Moving Coordinator. This is the contact person available for communication from the very beginning of the process all the way to the end.
A quote should include many different components. We pay special attention to the details and attempt to include everything including movers needed, vans and fuel, estimated distance, weight of belongings, packing charges, valuation and extra stops. We excel at the anticipation of every last detail so there will be no surprises. We are happy to show up at your home, do a comprehensive quote using an iPad and then email it to you before we leave. This way you can have it in your inbox for review faster to aid in your decision making process. We know that once you have a quality professional mover on your side, you can hand over at least some of the worry. And that’s our main goal, to do everything we can to promote peace of mind, every time.
Creating peace of mind is no simple task. This becomes especially true when you are moving high value items from point A to point B. The need to move things can be for a myriad of reasons: you are moving house, you are transporting a collection, you are facilitating a trade show. But regardless of the event that brings this concept to light, Exodus moving and Storage is uniquely qualified to handle it with care and precision.
What is a High Value Item?
Generally speaking, most movers offer basic liability insurance that covers up to 60 cents per pound per item during your move. The definition of a high value item is something that carries a worth of approx $100 or more per pound. These items can include anything of published value but here is a comprehensive list of possible high value items:
Museum Exhibits, Computer Equipment, Complex Machinery, Point of Sale Systems, Antiques, Precious Stones or Gems, Art Collections, Coin Collections, Oriental Rugs, Store Fixtures, Fine Furs.
How do you Protect High Value Items?
Being protected is vital when transporting high value items and products. It’s important to know how the valuation services function from mover to mover. Ask how your items will be protected. Also make certain to fill out the corresponding paperwork in order to make certain that your items are estimated at their full replacement value. The Bill of Lading should have the full value of your cumulative and specific items listed. With Exodus, not only do we offer additional insurances to provide peace of mind but we also meticulously wrap and protect all of your items so you don’t have to worry.
Why is Exodus Different?
Utmost care, specialized equipment and abilities and complete professionalism are just a few things you can count on with Exodus. As the premier mover for the US Department of Defense, we take pride in our attention to detail on a wide scale. We are trusted by large companies and individuals alike because we have the know how to plan the logistics and the heart to care about what we are moving. One of the main reasons we are trusted because is because we don’t subcontract our labor. The people moving your high dollar items will be background checked by us, drug tested by us and employed by us creating complete accountability. Because we meticulously plan and actually employ those who serve you, there is no needless finger pointing when it comes to taking responsibility for you high value items.
With the New Year comes many new possibilities. It’s a fresh start on a fresh calendar. It’s a chance to make those fresh kinds of decisions that change your life. And with the inspiration of starting new, the energy to make adjustments can be all part of the package. Sometimes the best way to get a new perspective is go for a complete change of scene. Often the best way to change your life and meet yourself in a new way is to make your move.
At Exodus, we specialize in making moves and in helping people through these transitional times in life. Big enough to handle all the logistics but small enough to care, we never forget that when you move you are making a commitment to change. We think that this is best done with as much information as possible. So, to that end we are starting a series we call “Fresh Place Fridays,” the purpose being to educate our clients about various places to move to. For our first edition, we have decided to focus on our most favorite state. It’s probably easy to guess that it’s Colorado.
The State of Colorado contains the largest expanse of the Rocky Mountains of any other place in the US. For this reason it is uniquely known for both its elevation and its natural affinity toward outdoor activities. Offering both rugged and mild terrain, Colorado is famed as a historic epicenter in the West for the mining of elements including gold and silver. Sometimes called the “Centennial State”, the most highly populated city of Colorado is also its capital; Denver. It is the only state in the US that is entirely located above an elevation of 1000 meters.
People who live in Colorado are referred to as Coloradans. Consistently being the home of several major cities that rank in the top 100 in the country, this state in general is known for being a healthy and happy place to live and work. Known for fresh brewed local beer and regional specialties such as fresh rainbow trout and game steaks, Colorado is also home to much by way of diverse cuisine, culture and entertainment. Because it consistently ranked in the last 5 years in the top 10 best states to live in, it continues to grow and expand.
Random Facts & Insights
According to a Forbes Magazine study in 2009 of the best places to move, Colorado ranks #4 out of the 50 US States.
Because the location is a popular one and the quality of life is consistently higher than many other places in the US, people tend to be happier and as a result make more friends when they move to Colorado.
New Colorado residents often underestimate the power of altitude on things like nosebleeds (which are frequently experienced by new transplants) and alcohol consumption (most people notice a major shift in tolerance.) Many forget altitudes many dehydrating effects to be experienced as a result of lack of oxygen but find that when they arrive, it can make a big difference.
Every year approximately 25 billion dollars is spent in the US alone on corporate relocation. That’s a pretty penny. And while there are various motivations for moving the office, the employees or both, the main goal is always the same: to improve the quality of business operations and to ultimately contribute that gain to the bottom line.
But what is the bottom line when it comes to relocating? It’s obvious that key issues involved include the place, the people and the market but that’s only the first step. Once the decision has been made to move, the next part can be tricky. The second phase of office moves comes when you realize that no matter how organized you are, you would be well advised to find yourself a hardworking professional mover with corporate relocation experience. That’s where we come in. But it is important to shop around so we offer the following tips to make sure you get the most out of your search.
Make sure you get an accurate quote.
Lowball offers are an exercise in futility. Some movers will rope you in with cheap estimates and then load you up with hidden charges. Smart moving shoppers know to look carefully for the signs of things that might be missing. A good rule of thumb in this case- if it seems too good to be true, it probably is.
Watch the Weights
It is always a good idea to get at least 2-3 quotes before you select a company to help with your office move. When you get these quotes, make certain to look at the weights that they have estimated. What things weigh can make all the difference when it comes time for the bill. Keep in mind that what you are actually charged in the end will be based on how much weight you have and how complicated it is to transport that weight from point A to point B.
Knowledge is Power
Perhaps the most important thing to do to get solid quotes and complete information from moving companies is to ask a lot of questions. If you are unclear about any part of the moving process as it is outlined in an estimate, ask questions. If you feel like you understand completely what is being explained to you, ask questions to clarify. A knowledgeable and professional estimator will both welcome any questions that you might have and readily provide you with the answers. In this case it is important to remember that there truly are no stupid questions, especially when the future of your company and its employees are hanging in the moving balance.
Once the decision to move your company has been made and your goals for relocation have been clearly outlined, the real work begins. With so many things to consider it can be hard to know what to do first. It is a valuable practice to get as organized as is humanly possible before putting the wheels of your corporate relocation in motion. We recommend the first steps as follows:
Do Location Research
When you have figured out what you need from your new office you should spend some time really researching the area in which you plan to move. You will of course need to know a lot about this new city before you can commit to setting up shop in it. Take advantage of various reference materials such as the US Census Bureau Statistical Abstract by State in order to get the demographic details about your potentially new location. It can also be a good idea to subscribe to a few local papers for a couple of months before making the move. This will give you an idea not only about what is happening in the area but how the people in the area interpret these current events. Invaluable cultural insights can be surmised from reading local publications and can give you a better idea if this city is the best match for your business.
Create a Timeline
Sit down with those who are most strategically involved in the relocation planning and make a preliminary list of what needs to be done. Be realistic in this and make every effort to consider three main concepts: the physical office, the employees and the customers. Once you have decided to make a move, it can be easy to get caught up in the pace and excitement of the process. But time will fly during your logistical planning so creating a schedule that allows for real life and all of its delays is a key point. Ask yourself, will this move take 3 months? Will it take a year? After this, create your timeline accordingly.
Find a Professional
Once you have decided where and when to move, it is a good idea to assign someone in your company to be in charge of the overall process. Realizing that this will take up a good amount of their time should be a consideration when choosing an employee who already has a rather large workload. Beyond this decision, it is time to select a moving company that can help you with the logistics of you move. Considering that not only does your office need to be moved but also in most cases, your people and their families, it’s a good idea at this point to start shopping for experts in the industry. This part of the process will be easier once you have asked yourself the important preliminary questions. Knowing what you want and when you want it will make it easier to identify which moving company best suits you and your company’s goals for corporate relocation.
Corporate Relocation. The very mention of it can strike fear in the hearts of business owners and employees alike. This necessary evil can be time and energy consuming, often creating equal parts opportunity and headache. And despite visions of mangled computer cables and the hassle of readjusting in every way to a new corporate culture and community, the reality of Corporate Relocation surfaces more often than anyone might like. Sure, it’s an opportunity to start fresh in a new place. But in the interim it can be a time of certain chaos. For this reason we highly recommend that you do not try to do it alone.
What is Corporate Relocation?
Corporate Relocation is the movement of a company, and its employees, to a new city, state or country as part of the normal operations of the business entity. This can include everything from relocating the contents of a single office to a full corporate headquarter relocation including all office equipment as well as all individuals in the staff and their families. This type of full scale transfer is a common concept when companies are looking to both cut costs and expand their markets.
What Makes Corporate Relocation Necessary?
According to the American Census Bureau and the US Postal Service, approximately 40 million Americans relocate each year. While there are several different reasons cited for this, one of the most popular is employment opportunities. While moving is also said to be one of the top 20 most commonly stressful activities in life, sometimes the draw of a new place overrides this reality.
Some of the most popular reasons for Corporate Relocation from a business perspective can be similarly understood from a personal perspective. The strong drive to reach new markets and expand business opportunities is a logical rationale. Many companies also see corporate relocation as the best way to move an already functional company to a city that will help them to increase cash flow by lowering costs. And last but not least, many companies and individuals decide to relocate as a way to improve overall quality of life for the company and the individuals working in it.
What Does Corporate Relocation Require?
According to the Atlas Corporate Relocation Survey of 2010, most firms offered incentives to encourage employee relocations including temporary housing benefits, relocation bonuses and cost-of-living-adjustments. According to this study “About 9 out of 10 companies said extra incentives ‘almost always’ or ‘frequently’ convinced an employee to relocate.” But beyond convincing employees to “go with the flow’ and coordinating staff relocation, there are also plenty of logistical considerations such as finding suitable space, tax and other appropriate legal licensing as well as the actual move itself. Because of its complexity, Corporate Relocation should not be carried out alone. It takes the help and expertise of trained professionals.
All moves are not created equal. This is an important concept that every professional mover is all too aware of. There are household moves and commercial moves. There are local moves and international moves. And as mentioned in previous blogs, it is vastly important to understand all the terminology that might be used in the wording of your moving contract. The following are terms that have to do with how far you want your moving company to take you.
An important thing to understand about your move is exactly how accessible your entrances and exits are to the large moving trucks that your company will be using. You can always measure this yourself or find out from your real estate agent. A Long Carry charge is the fee added when your movers have to carry items an “excessive distance” between the truck and their final destination. If there is no driveway access or temporary parking is unavailable on your street, you may incur fees that you weren’t expecting. It is important to check with each company to find out exactly what their allowance is in distance before they start to charge a Long Carry fee.
The Operating Authority is the name given to a certification officially administered by either the state or national government. This regulatory documentation authorizes professional movers to transfer goods from one place to another and is usually defined to a specific geographical area or region. While there are 4 main kinds of Operating Authorities, it is most vital to make sure that your preferred mover is licensed to move your home of office from point A to point B. This becomes especially important for long distance moves where you will be crossing state or national lines. Asking questions about this kind of regulation on the front end, can not only help you to select an appropriate mover, but can help you to avoid extra charges and complications during your actual move.