Posts Tagged ‘experienced movers’

Repeat Customers- The Secret to Exodus Success

There is a reason we receive glowing recommendations from our customers over and over again. Not only do we care more about the little things during your move but we work harder to ensure that everything goes smoothly. Nobody likes moving. Regardless of the reason for the relocation, it is almost always a stress ridden process. But at Exodus, we take great pride in being the ones you can depend on from start to finish.

Complete Estimates

When we send someone to your home to do an estimate, we send a trained professional. A person with the right amount of experience knows what to look for, the right questions to ask and the kinds of things that should be considered. Every move is different which is why we focus on customized quotes that are comprehensive, personal and surprise free.

Teamwork & Positive Attitude

In the moving industry, it is common for large companies to outsource labor. This can help them to manage costs but can have an extremely negative effect on quality. Because our employees are on staff, we know them well. This creates accountability that is virtually unequalled in other moving and storage companies. They are trained by us and they know how to work together. We operate our business as a family and in turn our employees work together to make your move easier. We support them so that they can support you. And because we provide a happy place to work we find that the positive attitude spreads.

Work Ethic

Our hiring process is rigorous. We consider the background and future goals of every employee we select to represent us. Often, we hire ex-military because of their capacity for hard work. But as a general rule, we maintain extremely high standards when it comes to finding people that share our belief that hard work is a) important and b) should be rewarded. We believe in reciprocity and we employ those who think that any job worth doing should be done right.

The following is an excerpt from one of our latest “How Did We Do” Surveys:

Date of Move: May 23rd, 2011

Moving Crew: Javier, Donny & Richard

Client Name: Debbie

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

We were very impressed with their attitude, very hardworking and great teamwork…Excellent Company!!!

 

Would you recommend to others? YES May we use you as a reference? YES

Family Moving- A Checklist for Relocating Seniors (Part 2)

CB044123At Exodus we consider family a top priority. We believe it is the core institution around which everything important in our society spins. Without taking care of the family, everything else in life can easily fall apart. For this reason in our offices we are committed to our employees, encouraging them to take time off when they need to and to bring their kids in to meet the other staff. We encourage togetherness and are determined to facilitate the kind of happiness and personal fulfillment in the workplace that can contribute to a high quality of life.

With our clients we have a similar philosophy. Because we run our office like a family we also run our business like a family. As their moving company, we realize that we are being trusted with not only people’s possessions but also with their memories. Never loosing site of this responsibility, we strive to treat our customers with this in mind. This empathetic consideration goes double when it comes to moving seniors. Knowing how hard this transition can be for them and in an effort to ease the transition, we offer the following tips.

Ask for their Input

Often one of the hardest things for seniors to deal with is their lack of ability to make independent decisions about when and where they will move. Be sure to keep them involved in the process as much as possible. Ask them about their opinions regularly and make sure that they are familiar with the new space that they will be moving to.

Keep it Familiar

Adjusting to a new surrounding can be challenging at any age. Now, consider having lived in the same home for 40+ years and having to leave it. This is inevitably a highly emotionally charged event for any older person and should be managed with care and consideration for their circumstance. Whenever possible, you should take photographs of their home to get an idea of what they had and where their possessions were before the move. After comparing the areas in various rooms with the new space that they will inhabit, attempt to create a world that is similar to the one they were living in before. This will encourage a feeling of safety and well being for seniors who are in such a difficult transition.

Enlist Professionals

Sometimes, while it’s good to be surrounded by actual family during a big change, when it comes to moving, it is a good thing to have professional help on your side. An older person might be more argumentative, for instance, about how best to go about moving something with someone they consider to be an equal or (even harder) a subordinate, such as a child. By hiring a caring professional mover to aid in relocating your senior, the process can become less subjective and an ultimately smoother experience for everyone involved.

Office Downsizing

Downsizing. The mere mention of the word can strike fear in the hearts of many. It’s barely ever considered a good thing- when your company has to make the often difficult decision to maximize effectiveness by minimizing resources. Rest assured we all prefer it when the business is thriving, the employees and customers are happy and the money is pouring in. But in today’s economy, this dream is often not the reality for so many struggling businesses. And so, faced with financial hardship of all kinds, the case for managing costs becomes a more potent option.

Often, office downsizing includes layoffs. This unfortunate result of cost cutting can leave lives in disarray. The company loses people and decides to give up some space. At Exodus, we specialize in office moves and we take measured care to make things as stress free as possible during these important life transitions. We can help with office moves to a smaller facility, furniture and document storage during temporary downsizing efforts and the relocation of the employees affected by these important changes. We take pride in being a preferred Colorado Moving Company and we take seriously the job of caring for your employees and co-workers.

Temporary Downsizing

During uncertain economic times, many companies are deciding to attempt to downsize for a short period of time. This often requires less layoffs and focuses the cost re-allocation to the physical property being used as office space. In this case it’s important to get proper storage. If you are considering temporary downsizing ask yourself the following:

What is a realistic amount of time the office will need storage?

What items need to remain readily available for everyday business needs?

Understanding your Space

Asking yourself the right questions when it comes to office space evaluation can make or break your cost cutting efforts during downsizing. It is important to take an inventory of the existing space, understanding not only its capacity but its potential for adaptation. Go into detail with your office lease agreement, exploring the options to minimize square footage being rented. In some cases this might create a need to extend the lease term but could end up being cost effective when considering the implications and expense of total business relocation. Check on your options for subletting to businesses with complimentary services. By allowing other professionals to rent space from you, you may be able to avoid having to make a move while simultaneously expanding your business portfolio.  By keeping a cool head during a stressful time, you may be able to save both money and sanity.

Exodus Definition of Success

In the world today the term “success” gets thrown around often. And in general, the only thing consistent among each situation is that everyone has a different definition of what the word means. Some people measure success by financial standards. The amount of money in their bank, the value of all that they own, the diversity of their investment portfolio. And while at Exodus we absolutely support the presence of monetary success when it is earned through good, honest hard work, unlike many other companies, we feel it is merely an inevitable result of our true focus: excellent customer care.

At Exodus, we define success through people; the ones we employ and the ones that we serve. It’s a simple equation: Happy People = Success. This is evidenced through our high employee retention and amazing customer reviews. After so many years in the moving and storage industry, we have seen a lot of businesses come and go. As a Colorado mover we have watched the rise and fall of several companies with similar competencies. But the thing that seems to always make a difference in the long run is their orientation (or sometimes lack thereof) to maintaining quality experiences for all those involved in the business process. And because we understand that satisfied customers mean everything to our success, we are always truly excited to receive positive feedback to let us know that we are defining and achieving the “success” we work so hard for.

“Moving crew was great to deal with & very friendly & professional! Great bunch of guys! See you again in 1 year!”

~Jim Scheeler

“Our crew was fantastic. We are moving again in 6 months and I plan to specifically request the same crew if at all possible.”

~ Mr. Cloudman

The following is an excerpt from one of our latest “How Did We Do” Surveys:

Date of Move: April 16th 2011

Moving Crew: Jason

Client Name: Michelle

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

The Colorado crew should get an 11 as a rating. Thank you ALL!!

Would you recommend to others? YES May we use you as a reference? YES

Family Moving- A Checklist for Relocating Seniors (Part 1)

Moving is never easy. Anyone who has ever experienced relocation of any kind understands this. But when making a residential move, that is, moving from a place one calls “home” it can be especially difficult. And depending on how long you have lived in a specific location, the personal items, possessions and memories just seem to multiply making saying goodbye that much harder for everyone involved.

This is especially true with seniors. Not only have they experienced a lot of life and lived though many stories, often they have also collected a substantial amount of stuff. Moving house is always the result of some change of life whether it is social, financial or professional. And while moving is notoriously one of the most stress ridden events possible, this tension is often compounded when older people are involved. Whether relocation is the result of the death of a spouse or the inability or desire to take care of a large home, when a senior needs to move, there are several things to remember to make their transition easier.

Don’t Wait Till the Last Minute

If you are aware that a senior in your life will need to make a move in the near future, it’s important to start the planning process early.  There is little worse than being forced into or rushed through an important move in life and helping older people is no exception. Attempt to talk about moving early and often. By avoiding last minute conversations about important topics, you will have a better chance of being set up for a successful moving experience.

Consider the Process

Moving can be both emotionally and physically draining. Generally speaking, seniors have less energy than their younger counterparts so it is smart to break the organization of the move into palatable sections. We recommend putting some thought into how much energy a senior can give per day in preparation for moving. Consider how going though old pictures and air looms can affect a person’s energy and plan accordingly.

Don’t Take it Personally

If you are helping a senior with their move emotions could be running high. Often when older people move it means the loss of independence. Keeping in mind how hard it is to be dependent on others, remember that kindness is the key to dealing with people in this type of transition. Focusing on the goal at hand instead of taking personally the stress of the situation is an important part of helping seniors during this time.

Fresh Place Friday- Spotlight on Highlands Ranch

Sometimes we visit new places in Colorado that we have never been. It’s one of the “perks” of the job really- this built in ability to explore. Every day we come in contact with new people who need answers to their moving and storage questions as well as tangible aid in moving from point A to point B. But we are always pleasantly surprised to find out that there are so many cities in our great State that provide such carefully thought out communities. This week we decided to highlight a place on our Colorado State map which is both little known and widely loved. This Fresh Place Friday is dedicated to an area called Highlands Ranch.

The History of Highlands Ranch

Originally populated by nomadic Native American tribes including the Arapaho Indians, the area that is now considered Highlands Ranch was sold to the US in 1803 as part of the Louisiana Purchase. There were no permanent settlers to the area until the issue of water supply was solved in 1870. Remaining a group of random farms and ranches strewn throughout the area just a few miles south of Littleton CO, parts of the area were bought and sold over the next 175 years but very little was actually organized or developed. But in 1978 the Mission Viejo Company purchased the area and the first homes were built in 1981.

Highlands Ranch Today

Today Highlands Ranch is a thriving metro district that includes over 95,000 residents making it the most highly populated city in the US that is still unincorporated. It exists and is developing as a “master planned community”, and is 23.5 square miles in size. This year the area is proud to celebrate its 30th anniversary. Sometimes called a “bedroom community”, Highlands Ranch is often the living place of choice for those who work in larger cities nearby because of its proximity to them.

Community Philosophy

The community of Highlands Ranch has been created with the central idea that an active approach to both your health and your environment is a very positive thing for life. Boasting state of the art recreational facilities, 23 parks and 70 miles of trails, there is no shortage of natural wonder. And with well known opportunities to be active such as the Backcountry Wilderness Area, the Open Space Information Center and various environmental education programs available to its residents, the focus on nature is clear. And with programs such as the “Healthy Steps Program”, dedicated specifically to encouraging the community to adopt a more healthy and active lifestyle in addition to the myriad of sports offered including football, soccer, rugby, baseball and tennis, there is always something to do .

For the high quality of life enjoyed by so many of the people that are fortunate enough to live in this community, it’s no wonder Highlands Ranch continues to receive national recognition for being one of the best places to live in the United States.

The TEST in Testimonials

At Exodus we move people. It’s our job and our pleasure. It’s the reason we get up in the morning, to do good work. It is clear to us that we simply can’t overstate this- our commitment to being the best Moving and Storage Company in Colorado. We give honest quotes to our customers and fair treatment to our employees. We work hard to earn the respect of the community. And this comes from the very top all the way down to the bottom so that everyone can feel the momentum. We spend our days moving the people who trust us with their possessions, the companies that trust us with their equipment and the customers that allow us to be a part of their lives.

We accomplish all kinds of moves and store for all types of clients. Handling residential moves with care and precision and handling commercial moves with professional expertise and planning, we have the opportunity to come in contact with a lot of people. Every time we receive a comment card we carefully and anxiously read it. How did we do? How did our customer feel? Did we help to minimize the stress during a time that is notoriously full of hassle and frustration? Did we make the difference we so earnestly want to make?

The following are excerpts from two of our latest “How Did We Do” Surveys on Apr 4th:

Moving Crew: Eddie, Jason and Donny

Client Name: Devon

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

Everyone was so helpful and went out of their way, it was a pleasure!

Would you recommend to others? YES May we use you as a reference? YES

Moving Crew: Joe H, Therion, Chris B, Jesse, Robert

 

Client Name: Marie

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

The crew was friendly and worked efficiently.

Would you recommend to others? YES May we use you as a reference? YES

Happy Clients are Our Reason

A few days ago, we received a comment card from one of our valued customers. And while this is not unique as we are in a constant state of collecting feedback in order to improve our business overall, we are always interested to see what comes back. Every day, with every customer we strive to do our best. We pay attention to every detail of the planning and execution of their move and we provide safe and secure storage for the extra things they can’t take along.

At Exodus, we are consistently involved in improving our community and in taking care of our employees. These values combined with our unmatched work ethic and core value of integrity make us an industry leader when it comes to Colorado moving and storage and beyond. During this often hectic and somewhat vulnerable time in our clients’ lives, we are passionate about relieving the stress. And because of this commitment, we want to know how they found each part of our service.

Estimator: We send a moving expert to your home or office to do a comprehensive accounting of what, how and where everything needs to be moved. With so much experience in the field and with honesty as our guiding professional policy, we don’t not under quote and we are careful to ask the right questions to make sure that there are no surprises.

Office Staff: Scheduling a move and filling out the corresponding paperwork can be a hassle if you don’t have the right team on your side. At Exodus, our administrative employees are detailed, helpful and proactive.

Overall Cost/Value: The old adage, “You get what you pay for,” is sometimes true. But we don’t believe that is any reason to gouge people. We consistently offer excellent service at fair prices.

Moving Crew: In our customer surveys we inquire about three main areas with reference to our moving crew. We ask if they are friendly/pleasant, about their work ethic/efficiency and for our customers overall impression of the crew itself.  We realize that your things, whether in your home or business are valuable to you. For this reason and others we never outsource movers but rather send full-fledged employees to complete your move. We train them to work excellently, to work hard and to show you the kindness and respect that you deserve as one of our customers.

The following is an excerpt from one of our latest “How Did We Do” Surveys:

Date of Move: Mar 22nd 2011

Moving Crew: Javier and Carlos

Client Name: Mrs Spanger

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

Everyone I dealt with for this move was helpful, responsive and polite. Everything arrived in great shape. Thanks!!

Would you recommend to others? YES May we use you as a reference? YES

Safe and Complete Office Moving

42-17157888When the announcement is made in a company of impending corporate relocation, most people instantly feel the stress. From the bottom of the ranks all the way to the top, the pressure can be felt. Questions about how best to handle the organization and the packing and how much downtime for the business will be involved begin to swirl around the workplace. How will things change? What kind of new space will be in once it’s complete? Will everything make it from point A to point B in one piece?

Time

Hiring a professional mover is a vital part of moving any office, big or small. There are main core values that are the reason for this: time and money. By hiring a professional company you can minimize your use of human capital to accomplish the move. Professional office movers can streamline the planning of even the most complex office move, keeping valued employees with their head in the game of the business as opposed to putting energy toward a move. And if your moving company specializes in offices moves like Exodus does, they can move you in the evening after the work day has ended and everything will be all set to start business the next day. Getting things done right and fast saves time.

Money

But how could hiring a moving company save you money? While this idea may seem at first blush a bit counter intuitive, when looked at, it becomes obvious. Broken, damaged and destroyed office equipment can happen in moves with “non-experts”. Also when dealing with issues such as expensive IT equipment and complex set ups and cable networking, it can be very expensive to repair damage done by an improper install. Another way that hiring a moving company can exponentially improve a corporate relocation experience is through minimal downtime, offering the opportunity to get back to the business of doing business sooner.

The Exodus Difference

At Exodus we specialize in office moves and corporate relocation. We offer the expertise that other moving companies don’t. With things like specially designed anti electromagnetic bags and shrink-wrap that we use to package everything in the office on site from monitors to drawers, we insure that no dust or water can get in and no items of value can get out. We are incredibly thorough in our packing and unpacking. And perhaps most importantly, our employees are our employees, not outsourced day laborers. This makes them both well trained and able to take true ownership and responsibility for your move. With care and expertise, we specialize in not only saving time and money for our clients but in creating a true sense of peace of mind.

Joel Coens Interview with Commerce City

As mentioned in our previous posting, in the beginning of February Exodus Moving and Storage had the privilege of meeting up with key members of the Commerce City leadership team to talk about our recent move to the area. With our new Denver Metro address within their city borders, there was much to discuss with regard to the progress of both the area and the community. Specifically in an effort to positively affect economic development, our very own Joel Coen was asked a series of questions about Exodus and how we do business. The following are excerpts from this interview explaining exactly where we stand.

The Problem with the Moving Industry

When people think of movers and storage space, they tend to think of low income jobs. They think movers are uneducated, dishonest and cannot get another job. At Exodus we hire hard working, honest and forthright good people that are out to earn an honest living. We deliver to our customers the very best staff possible. Other factors play a part as well, such as social media, it is time sensitive and allows us to listen to satisfied customers and it continually challenges our team to deliver best.

Exodus Certification

When it comes to moving, experience counts, but so does a being a certified moving consultant (CMC). Ilan (our CEO) is helping drive the company forward by focusing on good recruitment and is determined to focus on the growth and development of existing employees. He has earned a certified moving consultant certificate. By promoting continuing education and ethical sales practices, Ilan and his team provide accurate quotes and accurate rates. So estimating the best possible moving costs will deliver improved customer experience and no surprises.

The Exodus Difference

Exodus success in the moving industry is based upon a devotion to providing the best moving services that exceed customers’ expectations. We achieve this through hiring the right people. Exodus has stringent hiring practices including background and drug tests. Our staff members are well trained. We move everything ourselves, and we do not sub-contract out the job.

Exodus in Commerce City

Commerce City had a state-of-art facility at a good rate. We all want a good place to live and play while we are working which is why most of our leadership staff lives here. We are a great benefit to the community and we take pride in contributing positively to the community.

http://www.c3gov.com/CivicAlerts.aspx?AID=210

Valuing Feedback

After every move Exodus Moving & Storage completes, we will request your input about your moving experience with us. Continuous improvement is the hallmark of our success as a company and we are always anxious to get your feedback on how well we did our moving job.

Competitive and Accurate Estimates

The Cost of relocation is either based on weight or number of men and trucks needed as well as distance traveling. At no charge to you, one of our experienced and courteous Move Coordinators will review their move in great detail and provide you with an accurate move quote. Our Move Coordinator will also confirm requested pick-up and delivery dates.

Call Today

Have more questions about our employee relocation service?

We are happy to help! Please feel free to reach out.

Fort Collins

120 NE. Frontage Rd Ste. D
Fort Collins, CO 80524
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Sat 8:00am-12:00pm

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6229 S. Santa Fe Dr
Littleton, CO 80120
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