Posts Tagged ‘customer satisfaction’

Repeat Customers- The Secret to Exodus Success

There is a reason we receive glowing recommendations from our customers over and over again. Not only do we care more about the little things during your move but we work harder to ensure that everything goes smoothly. Nobody likes moving. Regardless of the reason for the relocation, it is almost always a stress ridden process. But at Exodus, we take great pride in being the ones you can depend on from start to finish.

Complete Estimates

When we send someone to your home to do an estimate, we send a trained professional. A person with the right amount of experience knows what to look for, the right questions to ask and the kinds of things that should be considered. Every move is different which is why we focus on customized quotes that are comprehensive, personal and surprise free.

Teamwork & Positive Attitude

In the moving industry, it is common for large companies to outsource labor. This can help them to manage costs but can have an extremely negative effect on quality. Because our employees are on staff, we know them well. This creates accountability that is virtually unequalled in other moving and storage companies. They are trained by us and they know how to work together. We operate our business as a family and in turn our employees work together to make your move easier. We support them so that they can support you. And because we provide a happy place to work we find that the positive attitude spreads.

Work Ethic

Our hiring process is rigorous. We consider the background and future goals of every employee we select to represent us. Often, we hire ex-military because of their capacity for hard work. But as a general rule, we maintain extremely high standards when it comes to finding people that share our belief that hard work is a) important and b) should be rewarded. We believe in reciprocity and we employ those who think that any job worth doing should be done right.

The following is an excerpt from one of our latest “How Did We Do” Surveys:

Date of Move: May 23rd, 2011

Moving Crew: Javier, Donny & Richard

Client Name: Debbie

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

We were very impressed with their attitude, very hardworking and great teamwork…Excellent Company!!!

 

Would you recommend to others? YES May we use you as a reference? YES

Exodus Definition of Success

In the world today the term “success” gets thrown around often. And in general, the only thing consistent among each situation is that everyone has a different definition of what the word means. Some people measure success by financial standards. The amount of money in their bank, the value of all that they own, the diversity of their investment portfolio. And while at Exodus we absolutely support the presence of monetary success when it is earned through good, honest hard work, unlike many other companies, we feel it is merely an inevitable result of our true focus: excellent customer care.

At Exodus, we define success through people; the ones we employ and the ones that we serve. It’s a simple equation: Happy People = Success. This is evidenced through our high employee retention and amazing customer reviews. After so many years in the moving and storage industry, we have seen a lot of businesses come and go. As a Colorado mover we have watched the rise and fall of several companies with similar competencies. But the thing that seems to always make a difference in the long run is their orientation (or sometimes lack thereof) to maintaining quality experiences for all those involved in the business process. And because we understand that satisfied customers mean everything to our success, we are always truly excited to receive positive feedback to let us know that we are defining and achieving the “success” we work so hard for.

“Moving crew was great to deal with & very friendly & professional! Great bunch of guys! See you again in 1 year!”

~Jim Scheeler

“Our crew was fantastic. We are moving again in 6 months and I plan to specifically request the same crew if at all possible.”

~ Mr. Cloudman

The following is an excerpt from one of our latest “How Did We Do” Surveys:

Date of Move: April 16th 2011

Moving Crew: Jason

Client Name: Michelle

On a scale of 1-10 how would you rate the following?

Estimator 10

Office Staff 10

Overall Cost/Value 10

Moving Crew:

Friendly/Pleasant 10

Work Ethic Efficient 10

Overall Impression 10

Please Write any Comments or Suggestions:

The Colorado crew should get an 11 as a rating. Thank you ALL!!

Would you recommend to others? YES May we use you as a reference? YES

Make Our Day!

We got the nicest call from a customer we moved into storage on Tuesday.  She wanted us to know that the two movers she had were far and above the best she’s ever had.  She said we were a bit more expensive than she has paid in the past, but we were well worth every penny!  The guys were “expedient”, “careful” and above all else, a “pleasure”.  She’s moved 10 times in 15 years and we were heads above all the others.

Calls like that really make our day! Hearing positive feedback motivates us to do more for our customers! What can we say, we love what we do!

Valuing Feedback

After every move Exodus Moving & Storage completes, we will request your input about your moving experience with us. Continuous improvement is the hallmark of our success as a company and we are always anxious to get your feedback on how well we did our moving job.

Competitive and Accurate Estimates

The Cost of relocation is either based on weight or number of men and trucks needed as well as distance traveling. At no charge to you, one of our experienced and courteous Move Coordinators will review their move in great detail and provide you with an accurate move quote. Our Move Coordinator will also confirm requested pick-up and delivery dates.

Call Today

Have more questions about our employee relocation service?

We are happy to help! Please feel free to reach out.

Fort Collins

120 NE. Frontage Rd Ste. D
Fort Collins, CO 80524
M-F 8:00am-5:00pm
Sat 8:00am-12:00pm

Littleton

6229 S. Santa Fe Dr
Littleton, CO 80120
M-F 8:00am-5:00pm
Sat 8:00am-12:00pm