Posts Tagged ‘bill of landing’

Terminology Tuesday!

Bill of Lading – customer’s receipt for goods and contract for transportation. The customer’s signature acknowledges that the household goods can be loaded on the van and released to the carrier.

DOT – Department of Transportation – the federal agency which, through the Surface Transportation Board (STB) and Federal Motor Carrier Safety Administration (FMSCA) within the DOT, governs the interstate transportation industry, including movers of household goods.

Method of Payment – payment must be in the form of cash, traveler’s checks, money order, a bank cashier’s check or a credit card. Credit card payment must be pre-approved prior to loading. Personal checks are not accepted.

Origin & Destination Service Charge – a hundredweight rate that applies based on the weight of the shipment plus any weight additives and location where the shipment is picked up and delivered. The charges compensate the carrier for basic handling and servicing of the shipment; services include: elevator, stair and excessive distance carries, piano and organ flight carries, additional transportation charge (ATC), basic appliance servicing, which means preparation of appliances to make them safe to ship, and on shipments moving transborder between the US and Canada, the import and export service charge.

PBO (packed by owner) – when articles are packed by the customer for moving

Carrier – the moving company providing interstate transportation of household goods under whose Department of Transportation registration the shipment is moved.

Diversion – when a customer changes the destination of their shipment after it is en route, transportation charges shall be calculated from the point of origin, to the point at which the carrier is able to effect the diversion, plus the transportation charge from the diversion point to the new destination point.

Order Number – used to identify the customer’s shipment and appears on the upper right corner of the Order for Service and the Bill of Lading. This number should be used whenever the carrier is contacted.

Overflow – when articles to be shipped are left behind due to insufficient space on the primary van. An additional van(s) is then utilized for transportation and delivery.

Terminology Tuesday!

First and foremost, we want to stress the importance of determining if your mover is registered with FMCSA by accessing or calling FMCSA at (202) 385 9805. Unfortunately, we hear so many horror stories of people signing with moving companies that seem to be too good to be true and we want to stress to you that anything that seems too good to be true… Probably is! Hopefully, our Terminology Tuesday series will help you know and understand the information provided by the professional mover. The expert mover should provide you with the following basic documents as a part of your move.

Estimates: estimates should be clearly described- in writing– do not accept oral estimates. Here at Exodus, we believe in order to get the most accurate estimate you must see what you are estimating. Therefore, we are more than happy to give you an in person estimate.

Order For Service: this is a list of all the services the mover will perform and shows the dates that the household goods will be picked up and delivered.

Bill of Landing: contract between you and the mover and receipt of ALL your belongings. You should be given a partially completed form before the vehicle even leaves the residence of origin.

Inventory List: receipt showing each item you shipped and its condition. At Exodus we provide and go over the inventory list with you so we can agree on the description of the goods condition before and after the move.

Applicable Transportation Charges: charges that a mover assesses for its services must be contained in a published tariff which MUST be made available upon request. If you feel that a mover has overcharged you, you can contact the Surface Transportation Board at (866) 254 1792 to obtain assistance.

Filing a Complaint: you may file a complaint against a mover by visiting or calling 1-888-DOT-SAFT Monday-Friday.

We hope that you never go through the typical horror moves that we too often hear about. It is super important that you understand your rights and your responsibilities before selecting a mover. We believe that the best way to avoid problems is to be informed and plan ahead.

Valuing Feedback

After every move Exodus Moving & Storage completes, we will request your input about your moving experience with us. Continuous improvement is the hallmark of our success as a company and we are always anxious to get your feedback on how well we did our moving job.

Competitive and Accurate Estimates

The Cost of relocation is either based on weight or number of men and trucks needed as well as distance traveling. At no charge to you, one of our experienced and courteous Move Coordinators will review their move in great detail and provide you with an accurate move quote. Our Move Coordinator will also confirm requested pick-up and delivery dates.

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Fort Collins

120 NE. Frontage Rd Ste. D
Fort Collins, CO 80524
M-F 8:00am-5:00pm
Sat 8:00am-12:00pm


6229 S. Santa Fe Dr
Littleton, CO 80120
M-F 8:00am-5:00pm
Sat 8:00am-12:00pm