A few days ago, we received a comment card from one of our valued customers. And while this is not unique as we are in a constant state of collecting feedback in order to improve our business overall, we are always interested to see what comes back. Every day, with every customer we strive to do our best. We pay attention to every detail of the planning and execution of their move and we provide safe and secure storage for the extra things they can’t take along.
At Exodus, we are consistently involved in improving our community and in taking care of our employees. These values combined with our unmatched work ethic and core value of integrity make us an industry leader when it comes to Colorado moving and storage and beyond. During this often hectic and somewhat vulnerable time in our clients’ lives, we are passionate about relieving the stress. And because of this commitment, we want to know how they found each part of our service.
Estimator: We send a moving expert to your home or office to do a comprehensive accounting of what, how and where everything needs to be moved. With so much experience in the field and with honesty as our guiding professional policy, we don’t not under quote and we are careful to ask the right questions to make sure that there are no surprises.
Office Staff: Scheduling a move and filling out the corresponding paperwork can be a hassle if you don’t have the right team on your side. At Exodus, our administrative employees are detailed, helpful and proactive.
Overall Cost/Value: The old adage, “You get what you pay for,” is sometimes true. But we don’t believe that is any reason to gouge people. We consistently offer excellent service at fair prices.
Moving Crew: In our customer surveys we inquire about three main areas with reference to our moving crew. We ask if they are friendly/pleasant, about their work ethic/efficiency and for our customers overall impression of the crew itself. We realize that your things, whether in your home or business are valuable to you. For this reason and others we never outsource movers but rather send full-fledged employees to complete your move. We train them to work excellently, to work hard and to show you the kindness and respect that you deserve as one of our customers.
The following is an excerpt from one of our latest “How Did We Do” Surveys:
Date of Move: Mar 22nd 2011
Moving Crew: Javier and Carlos
Client Name: Mrs Spanger
On a scale of 1-10 how would you rate the following?
Office Staff 10
Overall Cost/Value 10
Work Ethic Efficient 10
Overall Impression 10
Please Write any Comments or Suggestions:
Everyone I dealt with for this move was helpful, responsive and polite. Everything arrived in great shape. Thanks!!
Would you recommend to others? YES May we use you as a reference? YES