At Exodus Moving and Storage we always put our best foot forward. From the very start of our relationship with our customers we are committed to exemplary communication. Studies show that moving can be one of the single most stressful events of your life. Once the decision is made the countdown begins. The details, logistics and emotions come in. And before you know it, the day arrives for your actual relocation.
But we believe that if you choose the right people to have on your side it can make all the difference in your moving experience and even in your life. We take care to complete totally comprehensive quotes for your move every time. Our highly trained staff asks the right questions and is totally happy to come to your home to survey everything you want to move and give you a detailed quote, in plain language that you can actually understand. The following is an outline of the basic process that we go through in order to get your move off on the right foot.
We Show Up
There is a big difference between getting a ballpark figure based on a customer’s description of their move over the phone and giving a firm quote. Any company that gives a firm quote without actually surveying exactly what you need moved is not a reliable option as a professional mover. According to the Federal Motor Carrier Safety Administration, all reputable movers should furnish written estimates only after looking at your belongings or goods to be moved. At Exodus, it’s our pleasure to come out and get to know you and your move before we move you.
One of the most important things when doing any job in an efficient manor is accountability. At Exodus, even though we are a growing company with extensive professional moving and storage capabilities, we work to maintain our individualized sense of service. To this end, each and every move that we do is assigned its own Moving Coordinator. This is the contact person available for communication from the very beginning of the process all the way to the end.
A quote should include many different components. We pay special attention to the details and attempt to include everything including movers needed, vans and fuel, estimated distance, weight of belongings, packing charges, valuation and extra stops. We excel at the anticipation of every last detail so there will be no surprises. We are happy to show up at your home, do a comprehensive quote using an iPad and then email it to you before we leave. This way you can have it in your inbox for review faster to aid in your decision making process. We know that once you have a quality professional mover on your side, you can hand over at least some of the worry. And that’s our main goal, to do everything we can to promote peace of mind, every time.