Defining Your People
Because moving is such a big deal in your life it is also a big business. And over time it has developed a vocabulary all of its own. It’s important when planning a move and selecting a moving company to help you that you understand the rules of the game. The words being used to describe your process can become vitally important when doing preliminary research and especially when negotiating contracts. The following are some of the key terms used to describe the people and companies you will be encountering throughout the moving process.
Agent. While this term is a common one, when used in the context of moving it has a very specific meaning. An agent is a local moving company that is authorized to act on behalf of larger national another company. It is important to pay attention when dealing with this type of professional intermediary to insure that nothing gets lost in the shuffle.
Broker. A broker is a company or individual that organizes the hiring of a moving company. This type of business is quite popular on the internet. Many customers find a company on the internet and hire them, believing that it is a direct hire. In reality they have actually hired a broker who then goes on to bid out the actual work. The major draw back with this is in the chain of responsibility. While hiring a broker takes the search off your hands, it can also make the accountability unclear. If something goes wrong with the move, often the broker and moving company blame each other and no one takes responsibility. As a result of a sincere lack of laws to regulate this particular part of the industry, sometimes legal liability becomes unenforceable. We recommend hiring moving help directly and avoiding the use of brokers.
Carrier. This is another common term that has a specific meaning with regard to moving. But the definition in this context is very simple. A carrier is the moving company that is actually physically relocating your belongings.