A few days ago, we received a comment card from one of our valued customers. And while this is not unique as we are in a constant state of collecting feedback in order to improve our business overall, we are always interested to see what comes back. Every day, with every customer we strive to do our best. We pay attention to every detail of the planning and execution of their move and we provide safe and secure storage for the extra things they can’t take along.
At Exodus, we are consistently involved in improving our community and in taking care of our employees. These values combined with our unmatched work ethic and core value of integrity make us an industry leader when it comes to Colorado moving and storage and beyond. During this often hectic and somewhat vulnerable time in our clients’ lives, we are passionate about relieving the stress. And because of this commitment, we want to know how they found each part of our service.
Estimator: We send a moving expert to your home or office to do a comprehensive accounting of what, how and where everything needs to be moved. With so much experience in the field and with honesty as our guiding professional policy, we don’t not under quote and we are careful to ask the right questions to make sure that there are no surprises.
Office Staff: Scheduling a move and filling out the corresponding paperwork can be a hassle if you don’t have the right team on your side. At Exodus, our administrative employees are detailed, helpful and proactive.
Overall Cost/Value: The old adage, “You get what you pay for,” is sometimes true. But we don’t believe that is any reason to gouge people. We consistently offer excellent service at fair prices.
Moving Crew: In our customer surveys we inquire about three main areas with reference to our moving crew. We ask if they are friendly/pleasant, about their work ethic/efficiency and for our customers overall impression of the crew itself. We realize that your things, whether in your home or business are valuable to you. For this reason and others we never outsource movers but rather send full-fledged employees to complete your move. We train them to work excellently, to work hard and to show you the kindness and respect that you deserve as one of our customers.
The following is an excerpt from one of our latest “How Did We Do” Surveys:
Date of Move: Mar 22nd 2011
Moving Crew: Javier and Carlos
Client Name: Mrs Spanger
On a scale of 1-10 how would you rate the following?
Office Staff 10
Overall Cost/Value 10
Work Ethic Efficient 10
Overall Impression 10
Please Write any Comments or Suggestions:
Everyone I dealt with for this move was helpful, responsive and polite. Everything arrived in great shape. Thanks!!
Would you recommend to others? YES May we use you as a reference? YES
At Exodus, our values are the baseline from which we accomplish everything. And fortunately for us, because we take the time to hand pick our employees, these beliefs shine through every day. When a crew shows up to a customers door and they are meeting them for the first time, we enjoy being sure that they will be met with smiling faces. It is always good to get feedback from our customers about their experience with our company. It is also good to know that the hard work and good natured manner of our movers in the field is more than just a goal, it’s a reality…
Date: March 7th, 2011
To: Alie Daniel
Subject: Our Move with Exodus
Exodus Moving & Storage:
Denis and I would like to thank the crew that came to our house on February 24th. This was our first time using a moving company and we were impressed.
What a team/move we had!
Josh called us when they were leaving Ft Collins and again when they were ½ hour out. He is a strong leader and had everyone and everything under contraol from the minute they arrived.
As the whole team arrived, we showed them them the house and without hesitation they were picking up our belongings and taking them back to the truck. There was absolutely no time wasted with this crew.
Rudy was a very hard and courteous worker. Ben, also courteous, was quiet and just wanted to get the job done right. Jason, also a very hard worker, did not say much but smiled and worked efficiently.
One of our neighbors even mentioned how friendly and hardworking everyone seemed. They said they will keep the Exodus name in mind for when they decide to move. Nice job guys, you never know who is watching!
We want to thank them all again for their hard work. We were so very impressed by these Exodus employees. Dennis and I will refer Exodus to our co-workers, friends and neighbors.
Dennis & Sara
People are of paramount importance to the success of our company. And at Exodus we believe that good management and happy employees are the keys to operational success. Because we treat employees well, they are happier in the office and in the field. And because we only worked with hired employees instead of outsourced “hired guns”, the accountability and communication is secure. It’s a chicken or the egg concept: do our employees take pride in what they do because we take pride in them or do we take pride in them because they take pride in what they do? Regardless of the order, the outcome is evidenced by delighted customers just like Marge and Joe:
Feb 28th, 2011
1730 E Prospect Road
Fort Collins, CO 80525
Re: Our recent move from Fort Collins, CO to New Bern, NC
To Whom it May Concern:
We would like to thank Frank for the highly professional service he gave us when delivering our household goods to New Bern on Feb 18th. Frank worked tirelessly and carefully supervised the work of the others until the job was done.
Frank is a very dedicated employee and should be commended for his hard work, kindness and for going above and beyond. Please share the attached copy of this letter with him.
We would also like to thank Jason, Account Manager, and Sergio moving Scheduler for their assistance as well as the team who packed dishes for us on Feb 7th and removing everything on the 8th in very inclement weather conditions.
Thank you for the wonderful dishpack boxes you provided as well. In our opinion, Exodus does an excellent job at what they do and we are very satisfied. We are recommending you to the folks that bought our home as well.
All of you helped to make a very stressful experience easier and we thank you.
Marge & Joe
Sometimes companies forget what they are in business for. This happens more often than not, especially as they grow. It’s easy to get distracted by the myriad of responsibilities that accompany building a successful organization. There are administrative tasks, management duties and of course the day to day operations of creating and maintaining whatever product or service it is that you actually sell. But one of the most important things for a company to remember is what they do their business for, their customer.
At Exodus Moving and Storage, your satisfaction is only a minimum. We prefer your delight. We want to bring ease and clarity to the two activities that almost no one looks forward to: moving and storing. For this reason we are excited to find out when we are making your life a little bit easier because it reminds us that as a nationally capable mover, we are still putting our focus on what is most important: you.
I want to thank you and your staff for a wonderful move. Tim and Phil were EXCELLENT to work with. Couldn’t have handpicked them any better myself!! From start to finish they were very enjoyable to work with. GO HUSKERS!!!! Your company helped make our move less stressful.
Amazing job! If we ever move again, I wouldn’t think about using anyone else. I highly recommend Exodus Moving for anyone’s moving needs.
Good Afternoon Sergio,
We would like to thank you and the Exodus Moving Company for the excellent service.
The delivery service was fast, friendly, hard working and professional as was the pick-up service.
Thank you so much.
We will certainly choose Exodus Movers again for our next moving adventure!
Have a wonderful day!
Petra, Paul and our Dogs( Montag and Nipmuc)
P.S. We already miss Colorado.
We got the nicest call from a customer we moved into storage on Tuesday. She wanted us to know that the two movers she had were far and above the best she’s ever had. She said we were a bit more expensive than she has paid in the past, but we were well worth every penny! The guys were “expedient”, “careful” and above all else, a “pleasure”. She’s moved 10 times in 15 years and we were heads above all the others.
Calls like that really make our day! Hearing positive feedback motivates us to do more for our customers! What can we say, we love what we do!